e-Boks Cookie Policy

Updated 18 May 2018

What are cookies?

A cookie is a small data file containing information that a website saves on your computer to monitor your actions during your visit and to be able to recognize your computer the next time you visit. It is also used to improve user friendliness and to compile anonymized statistics. A cookie is not a program and does not contain virus.

Read more about cookies on the Danish Business Authority's website: https://erhvervsstyrelsen.dk/vaerd-vide-om-cookies

Why does e-Boks use cookies?

e-Boks uses cookies for such purposes as gathering data on, a) sites you visit, b) when you visited, and c) sites you visited from. We also use cookies for user management and to optimize user experience (registration of standard settings).

The use of cookies allows us to recognize your computer on our website, and to gather information on behavioral patterns (navigation) on the site, the use of different functions, etc. Overall, the objective is to improve user experience on the site.

As such, the objective is to improve your personal experience of our services. The use of cookies is required for our services to be able to work, and you should therefore be aware that you cannot log on to e-boks.dk if you deactivate cookies.

All personal information collected via cookies is processed according to e-Boks’ privacy policy located here.

Can I be warned about cookies before I visit a website?

You can set your browser to either a) warn you, b) ask for your acceptance of cookies, c) automatically approve cookies, or d) reject cookies. You can also limit acceptance of cookies to servers/websites you have visited previously. All browsers contain functions that make selective deletion of cookies possible. It is not possible to log on to e-Boks if you have set your browser to reject cookies.

What types of cookies are there?

In general, there are two types of cookies, “HTLM cookies” and “Flash cookies”. HTML cookies are typically run by a browser, whilst Flash cookies are run by a program. A website can therefore contain both types. Cookies can generally be broken down into these categories:

1. Session cookie: Session cookies are set up by the website and used to recognize you when you navigate the site, and for example to remember if you are logged on. They are automatically deleted when you close your browser.
2. Session cookie (3rd party): Session cookies set up by a third party website are used to recognize you when you navigate the site, and for example to remember if you are logged on. They are automatically deleted when you close your browser.
3. Persistent cookie: Persistent cookies are set up by the website itself. They are saved on the user's device and expire on a given date or after a given period.
4. Persistent cookie (3rd party): Persistent cookies are set up by a third party website to which the website is linked to. They are saved on the user's device and expire on a given date or after a given period.

How can you delete cookies?

If you do not want cookies, you can always delete them, but still navigate those parts of e-Boks that do not require a logon. You cannot use the closed part of e-Boks without your browser accepting cookies, but you can of course delete your cookies after each visit.

Guide to deleting cookies:

• Guide to deleting cookies on Microsoft Internet Explorer
• Guide to deleting cookies on Mozilla Firefox browser
• Guide to deleting cookies on Google Chrome browser
• Guide to deleting cookies on Opera browser
• Guide to deleting Flash cookies (all browsers)

Cookie list on e-Boks

The cookies used by e-Boks are described below. The list is categorized by type and includes name (ID), lifetime, and a description of their purpose. 

Session cookies

Name: __RequestVerificationToken_[unique]

Lifetime: Expires automatically upon exiting a browser session.

Purpose: This cookie can protect against random or deliberate malignant attacks on e-Boks websites. It validates the user attempting to access the site.

 

Name: AuthCookie

Lifetime: Expires automatically upon exiting a browser session.

Purpose: Validates the browser session and saves data on user behavior on an e-Boks site.

 

Name: eBoksTemplateID

Lifetime: Expires automatically upon exiting a browser session.

Purpose: Currently only applicable for Borger.dk. The cookie is activated via a deep link (that is, a shortcut using query parameters in the URL). Applying an additional css style, the intention is to display Borger.dk in a more simple view (minimalistic). Header/footer are hidden and menu styles are slightly changed.

 

Name: NG_TRANSLATE_LANG_KEY

Lifetime: Expires automatically upon exiting a browser session.

Purpose: Sets primary language for the site.

 

Name: onLogonForAnalytics

Lifetime: Expires automatically upon exiting a browser session.

Purpose: States details of the log in status.

 

Name: SessionId

Lifetime: Expires automatically upon exiting a browser session.

Purpose: Used on e-boks.dk to recognize user behavior on the site when logging on.

 

Name: subjectCN

Lifetime: Expires automatically upon exiting a browser session.

Purpose: This cookie is set by a logon provider (3rd party), and where the value CN stands for the common name. So if the cookie is set, the user's name will display on the logoff button (such as: Log off John Doe). Currently, applies to Borger.dk only.

 

Name: uiculture

Lifetime: Expires automatically upon exiting a browser session.

Purpose: Defines the user interface (UI) and language to match language setting.

 

Persistent cookies

Name: cookieOptOut

Lifetime: 365 days

Purpose: Informs whether the user has accepted or declined use of cookies. Note that this OptOut cookie is browser-specific. Accept/decline is required for each browser.

 

Name: HideUploadVideoCampaign

Lifetime: 365 days

Purpose: Saves data on upload of video campaigns.

 

Name: introCampaignExpirationDate

Lifetime: 1 hour

Purpose: Saves expiry date for introduction campaigns.

 

Name: LogonStatus

Lifetime: 1 hour

Purpose: Saves logon status.

 

Name: participleInSurvey

Lifetime: Number of days left to end of the year.

Purpose: Saves information on whether the user has participated in a user survey.

 

External cookies (3rd party cookies)

Name: JSESSIONID

Lifetime: Expires automatically upon exiting a browser session.

Purpose: Saves data for a browser session using Java.

 

Name: BIGipServer

Lifetime: Expires automatically upon exiting a browser session.

Purpose: Checks sessions on multiple services to ensure that the user is navigated to and arrives at the right site.

 

Name: NemAccess

Lifetime: Expires automatically upon exiting a browser session.

Purpose: Used by external partner NemAccess to identify the user seeking access.

 

Name: DIBSTRANSACT_COOKIEVALUE

Lifetime: Expires automatically upon exiting a browser session.

Purpose: Used by external payment provider DIBS, for payment processing and user ID registration.

 

Zendesk cookies

The following cookies are used by Zendesk applications. Zendesk is the platform for User Support.

 

Name: _zendesk_cookie

Lifetime: 20 years

Purpose: Functionality/preferences. Gathers random, non-personal data, which in itself cannot be used to identify or track any given person.

 

Name: _zendesk_session

Lifetime: Expires automatically upon exiting a browser session.

Purpose: Saves session information for applications. This source access permits the server administrator to make changes to all files on the server.

 

Name: _zendesk_thirdparty_test

Lifetime: Expires automatically upon exiting a browser session.

Purpose: Used to determine whether 3rd party cookies (external) are activated for a given browser. If not, a warning will be sent.

 

Name: _zendesk_authenticated

Lifetime: Expires automatically upon exiting a browser session.

Purpose: Used to identify whether a user has the correct authorization.

 

Name: _help_center_session

Lifetime: Expires automatically upon exiting a browser session.

Purpose: Saves details of user behavior from a support session.

 

Name: _zendesk_shared_session

Lifetime: Expires automatically upon exiting a browser session.

Purpose: Saves session information with regard to common use across Zendesk applications.

 

Name: _embeddable_server_session

Lifetime: Expires automatically upon exiting a browser session.

Purpose: Used to identify users on devices and services in Zendesk.

 

Piwik Pro cookies

The following cookies are set by Piwik Pro applications. Piwik Pro is the analytics platform used by e-Boks

 

Name: pk_id.XXX

Lifetime: 1 year

Purpose: Anonymized user id to identify new or return users

 

Name: pk_ref.XXX

Lifetime: 6 months

Purpose: Referral information

 

Name: pk_ses.XXX

Lifetime: 30 minutes

Purpose: Connects engagement during a visit to the same visit

 

Name: website_id

Lifetime: Session

Purpose: Piwik Pro Analytics Property ID 

 

Name: stg_last_interaction

Lifetime: Session

Purpose: Used to identify last visitor interaction

 

Name: stg_traffic_source_priority

Lifetime: Session

Purpose: Used to record users from current traffic source

 

Name: stg_returning_visitor

Lifetime: Session

Purpose: Used to identify a returning visitor

 

e-Boks A/S, Dampfærgevej 28, 1st floor, 2100 Copenhagen Ø, CBR: 25674154